Frequently Asked Questions
We are happy to answer all your transportation questions. Check out some of the common questions below or feel free to Contact Us if you need more information.
Yes, all our operators are properly licensed as Vehicle for Hire Driver by the City of Toronto. In order to get your
Once they have the Vehicle for Hire license, they may complete the Accessible Vehicle Training Course.
SCC is proud to be the first brokerage to be approved by the City of Toronto to offer the Accessible Vehicle Training Course.
All drivers must complete an annual Driver Refresher course. They also get one-on-one coaching depending on their needs. If you or someone you know is interested in getting the Accessible Training or becoming an operator, contact our team and we will be happy to assist.
What kind of vehicles do you have?
We pride ourselves in offering some of the newest and cleanest vehicles. Many of our sedans are hybrid and it is the aim of Scarborough City Cab to continue to have a fleet with the greatest number of green vehicles and accessible vans.
Many of our accessible vans are contracted to TTC Wheel-Trans but we are proud to offer on-demand wheelchair accessible vans for everyone, at any time.
Click here for an overview of our fleet.
How do I send feedback about my ride?
We always welcome your feedback. You may send us your comments in a variety of ways:
- Call 416-438-5100 x 221
- Email info@scarborocitycab.com
- Submit a comment on the website
Do you take advanced reservations?
Absolutely! You can book a ride on line or phone us up to two (2) weeks in advance.
How long will I wait before the Vehicle arrives?
On normal days you may expect your vehicle to arrive within 10 to 15 minutes of your request.
During bad weather, unusual traffic situations or rush hour you may have to wait longer.
The dispatcher will be able to give you a more accurate estimated time of arrival.
Are your vehicles insured?
All our vehicles are fully insured with Commercial Auto Insurance.
Can I set up a corporate account?
Yes, any company or organization is welcome to set-up a corporate account. It’s a very efficient way to manage all your transportation needs. You also get a direct phone number for booking rides.
You can simply fill out the Corporate Account form which can be requested from accounts@scarborocitycab.com. We will review the form within 48 hours.
Once approved, you will receive charge slips with your unique account number. You may distribute the charge slips as you like and they can be filled out and signed off after completing a ride. The rider does not have to pay anything at the time. A monthly invoice will be sent with all supporting receipts.
Do you accept debit or credit cards?
Yes, our vehicles will gladly accept debit and credit cards.
Do you have wheelchair accessible vehicles?
Yes, we specialize in accessible and paratransit service. Almost 70% of our fleet is wheelchair accessible minivans with side-loading ramps.
You may see our white TTC Wheel-Trans accessible contract vans as you travel around the city.
We also offer on-demand accessible transportation service. Just contact us and ask for an accessible van when booking a ride.
We hope these answers were helpful. If you have any other questions, feel free to contact us at info@scarborocitycab.com.
We look forward to talking and serving you!
Connect With Us
Phone : (416) 438-5100
(416) 252-7777
info@scarborocitycab.com
Admin Fax : 416-438-5134
Dispatch Fax 416-438-1733
1940 Ellesmere Road, Unit 18
Toronto, Ontario
M1H 2V7